Terms & Conditions

These booking conditions set out the terms on which you contract with Your Wildest Dream Limited, (“We, “us” or “our”). Please read them carefully as they describe our and your rights and obligations. In these booking conditions “you” and “your” means all persons named on the booking (including anyone who is added or substantiated at a later date).

1. Making a Booking

To make your reservation please call us and we will provide you with information on your chosen holiday/experience.  At the time of booking you must complete and sign a booking form and pay a deposit (which will be notified on enquiry) together with the correct non-refundable insurance premiums, if applicable. Once we have received your booking form and all the appropriate payments we will, subject to availability, confirm your holiday by issuing a confirmation invoice. The invoice will be sent to you and on receipt please check the details carefully. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.


2. Payment of Balance

Approximately 10 weeks before departure, we will send you a final invoice. The balance of the cost of your holiday must be received by us no later than eight weeks before departure. If the booking is made within eight weeks of departure, the full cost of the holiday must be paid at the time of booking.

If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 7 depending on the date we reasonably treat your booking as cancelled.

3. Your Contract

A binding contract between us comes into existence when we dispatch our confirmation invoice to you. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both agree that any dispute, claim or other matter of any description (and whether or not involving and personal injury) which arises between us must be dealt by the Courts of England and Wales only unless, in case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your, home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English Law will apply).

4. Prices

Our website and sales literature is prepared and costed many months before travel and for this reason the prices quoted are for guidance only. We reserve the right to amend website and sales literature prices at any time before you book your holiday. We will also advise you of any error of which we are aware and of the then applicable price at the time of booking. If the price has changed you will be told the revised price before you commit yourself. Holiday prices shown on this website and in sales literature have been calculated against costs known on the exchange rates at the Financial Times website on 10th June 2005, for the following currencies; Australian Dollar, Canadian Dollar, Cyprus Pound, Czech Crown, Egyptian Pound, Euro, Fijian Dollar, Hong Kong Dollar, Hungarian Forint, Indian Rupee, Malaysian Dollar, Maltese Lira, Mauritian Rupee, Moroccan Dirham, New Zealand Dollar, Omani Rial, Pacific Franc, Qatar Rupee, Russian Rouble, Seychelles Rupee, Singapore Dollar, South African Rand, Swiss Franc, Thai Baht, Tunisian Dinar, Turkish Lira, UAE Dirham, US Dollar.  

Once the price of your chosen holiday has been confirmed at the time of booking (unless we stated or advised that it is an estimated price), we will not increase the price of your holiday unless the UK Government, an overseas Government or other regulatory body (including airports/ports) introduces additional taxes, charges or bonds of which we will pass this cost on to you.

5. Insurance

We believe it is essential to take out insurance and we have made it a condition of accepting your booking that you are adequately insured. We have negotiated a special policy with Travel and General, details of which are available on request. If you decide not to take this policy, we insist that you take out a policy whose benefits are at least as good as those of Travel and General and inform us at the time of booking of the insurer you have chosen and the relevant details. We reserve the right to refuse the booking, if in our opinion the alternative cover is inadequate.

All premiums must be paid as soon as possible as cover will not be effective until we receive all applicable premiums in full. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.

6. Changes and Cancellations by Us

We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in the website and sales literature both before and after booking have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking 8 weeks before departure where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of “force majeure” as defined in clause 8 below.

• accepting the changed arrangements, or
• purchasing an alternative holiday from us, or
• cancelling your holiday and receiving full refund of all monies you have paid to us.

Period before departure a significant change or cancellation is notified to you (compensation per person):

35-56 days before scheduled departure                       £50 per person
13-34 days before scheduled departure                        £75 per person
0-14 days before scheduled departure                          £95 per person

Very rarely, we may be forced by “force majeure” (see clause 8 below) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we will try to obtain refunds for any unused services from our suppliers. If we are successful we will pass these on to you after deducting our own costs for obtaining them. If we are nor successful we regret we cannot give you any refund as this situation is totally outside our control. We cannot pay you any compensation or be responsible for any costs or expenses incurred by you as a result. If after departure, we are unable to provide a significant proportion of the services we had agreed to provide as part of our contract with you, we will do our very best to make suitable alternative arrangements. If we cannot do so or you refuse to accept these for good reasons we will arrange to fly you back to your UK departure airport (if the arrangements we agreed to provide included flights) or to transport you to the point our contracted services commenced if elsewhere than your hotel as we reasonably can.


7. Alterations and Cancellations by You

If you want to make changes to your holiday after it has been confirmed, an amendment charge of £25 per booking will apply together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Although we will endeavour to assist, we cannot guarantee to meet alteration requests.

Please note: Alterations cannot be made less than 8 weeks before departure and any such requests for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set our below.

If you need to cancel your holiday, the person who signed the booking form must notify us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our offices. As we incur costs from time to time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person (s) to whom they apply cancelling.

Receipt of written notification                   Cancellation Fee
More than 56 days                                               Loss of deposit
56 - 43 days                                                         30% of booking value
42 - 32 days                                                         50% of booking value
31 - 15 days                                                         80% of booking value
14 - 1 days                                                           100% of booking value
Day of departure                                                 100% of booking value

Depending on the reason for cancellation, you may be able to claim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

Where any cancellation reduces the number of full paying party members below the number on which the price were based we will recalculate these items and re-invoice accordingly.

If any member of your party is prevented from travelling, that person may transfer their place to someone else (introduced by you) providing we are notified not less than three weeks before departure. Where a transfer to a person of your choice can be made, all costs and charged incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £25 must be paid before transfer can be effected. For flight inclusive bookings, you must pay the charged levied by the airlines concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.


8. Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or effected by or you otherwise suffer any damage or loss (as more fully described in clause 9.1 below) as a result of “force majeure”. In these booking conditions, “force majeure” means any event which we or the supplier of the service (s) in question could not, even with all due care, foresee or avoid. These include war, threat of war, riot, civil strife, industrial dispute, terrorist activity, (actual or threatened), natural or nuclear disaster, fire, adverse weather conditions, and all similar events outside our control.

9. Our Liability

1) We promise to make sure that the holiday arrangements we have agreed to make perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

2)We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

• the act(s) and/or omission(s) of the person(s) affected or any member(s)     of their party or
• the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
• “force majeure” as defined in clause 8 above.

4)The promises we make to you about the services we have agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided, if the particular services which gave rise to the claim or complaint compiled with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided for in the UK. The absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

5) As set out in these booking conditions we limit the maximum amount we may pay you for any claims you make against us.

For all claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 9 (6) below. The maximum amount will only be payable where everything has gone wrong and you have not received any benefit from your holiday.

For all claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 9 (6) below. The maximum amount will only be payable where everything has gone wrong and you have not received any benefit from your holiday.

6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by an air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay to you will be limited. The most we will have to pay you for that claim or that of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended and the Montreal Convention 1999 for international travel by air and/or for airlines with an operating licence granted by an EU country, the EU Regulation on Air Charter Liability for national and international travel by air, the Athens Convention for international travel by sea). Please note; where a carrier or hotel would nor be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

7) Pleas note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did nor result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

8) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 11 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

9) If through misadventure on an activity not forming part of your contracted holiday arrangements with us, you suffer death or personal injury, we shall, at our discretion, offer advice, guidance, and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated, our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. Any financial assistance we offer in respect of the above on behalf of you and your party shall not exceed £5,000 in total.


10. Your Responsibility

It is your responsibility to arrive at the correct departure point in good time before departure and any loss or damage which you suffer through failure to do so lies with you. We cannot accept any liability if you miss your aircraft, train, ferry, ship or Eurotunnel transfer as a result of your checking in late or your connecting transport being delayed. At all times during your holiday, you must behave in a reasonable and responsible manner towards any other person you may meet in the course of your travel arrangements. Full payment for any damage or loss caused by you to your accommodation be it hotel, aircraft, train or vessel must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s legal costs) as a result of your actions. We reserve the right to cancel forthwith your travel arrangements in the event that you fail so to behave, and any consequent loss or damage which you suffer lies with you. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Due to the wide variety of type and character and size of pools at the hotels in our website and sales literature, not all have depth markings, nor are they all manned by lifeguards. Clients are strongly advised to familiarise themselves with local conditions in all cases, especially when travelling with children or before diving.

11. Complaints

If you have or any cause for complaint during your holiday, please report it immediately and directly to the supplier (eg the hotel manager), and as soon as possible to our company, If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. If you are unable to contact the supplier please fax details of your complaint to Your Wildest Dream on 0044 1937 589 600. Any costs incurred will be refunded. If your complaint cannot be resolved locally, you must inform us within 28 days of your return home.

12. Flights

The flight timings given on booking and detailed on your confirmation invoice are for general guidance only and are subject to change. The latest timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight tomes. It is possible that flight times may be changed even after the tickets have been despatched – we will contact you as soon as possible if we are notified of the changes.

We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your holiday. When this information id provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges.

13. Flight Delays

We have based our holidays on the services of the major international airlines and whilst these airlines are rarely subject to lengthy delays, there are occasions regrettably when delays do occur. When this does happen, the responsibility for arrangements for meals, overnight accommodation etc rests with the airline.

14. Descriptions

The descriptions of hotels, resorts, weather patterns featured on our website and sales literature are based on inspections made and information obtained on the company’s behalf and on information passed to us by the proprietors of the hotels, and every effort has been made to ensure the accuracy of the descriptions. However, we are not always able to control all the components of the holiday arrangements, and the descriptions are based on information known some months before the marketing via the website and sales literature.
It is therefore possible that by the time you take your  holiday, an advertised facility has been withdrawn or changed, due for example, to weather conditions, lack of demand or for maintenance, renovation etc. We will advise you if we become aware of a major change.

15. Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions (see clause 9 (6)).

16. Special Requests and Medical Problems

If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we have specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmed that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. Al such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.


17. Passports, Visa and Health Requirements

The passport, visa and health requirements applicable to British citizens for holidays we offer are available from the UK Passport Office, website www.passport.gov.uk or the department of Health website www.DH.gov.uk Further travel advice is available from the Foreign and Commonwealth Office website www.FCO.gov.uk A full British passport presently take approximately 6 weeks to obtain. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form E111 (details in leaflet T6 referred to above) prior to departure.

It is the party’s leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept liability if you or any member of your party are refused entry onto any transport or into any country due o failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country (ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

18. Financial Security

We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 9008). This means the air inclusive holidays on our website and in our sales literature are protected. In the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website www.atol.org.uk

For non air inclusive travel and in compliance with the UK Package Travel Regulations 1992 an insurance policy has been arranged with Travel and General Insurance Plc to protect monies paid in respect of non flight inclusive packages offered by Your Wildest Dream Ltd in our website and brochures.